Support Services

Alzheimer's Society

Alzheimer' Society - North Lancashire team - covering Fylde, Wyre, Lancaster & Morecambe

Our Dementia Support and Advice Service provides information and support to all those living with dementia.

Come and speak to us at the Bay Information Hub and we can arrange a home visit or provide support over the phone or by email. You can also contact us by emailing us at or by calling our office number on 01253 696854 and leaving a message with your contact number and in most cases we will get back to you the same day.

Alternatively you can contact our National Dementia Support Line on 0333 150 3456 (Monday - Wednesday: 9:00am - 8:00pm, Thursday - Friday: 9:00am - 5:00pm, Saturday - Sunday: 10:00am - 4:00pm).

Information is also available on our website:

Promedica24 North Lancashire & the Lakes

Promedica24 are Europe's largest provider of live-in care. Our care is regulated and fully managed meaning families can be confident it is safe, high quality and responsive. It is affordable too, when compared with other types of care such as multiple home visits or a good care home.

Advocacy Focus

Advocacy Focus provide advocacy services for people in Lancashire who need care and support through social services, use or need mental health services and who need decisions to be made for them.

We have more than 20 years' experience in helping people find their voice and determine their own care and support needs.

Just Company

Just Company uniquely provide a committed companion. Each day, week or month the same person will be present in someone's life. Flexibility, creativity, compassion and commitment are key values of our companions.

Freshers Friends

Fiona & Andy run an informal social group at The White Cross Pub which is on Quarry Rd in Lancaster.

They meet on a Wednesday of the month, 5pm to 7pm. Great food at the pub, come and join us!

People with neurological issues and their spouses, carers or friends are most welcome. We attend the Trimpell Club Bay Hub meetings representing Parkinson's.

Thank you, Fiona + Andy Kennaugh


N-Compass operates across the North of England to help people regain control of their lives, providing hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering Services.


Neuro-Drop-in is a friendly place for you and your family to meet with others who may have the same or similar conditions. If you are newly diagnosed or have lived with a condition for a long time, come and enjoy our lovely pop-up café that serves freshly made soup, coffee, tea and treats. Free parking, fully accessible and everyone is welcome!

They meet at Torrisholme Methodist Church, Norwood Dr, Torrisholme LA4 6LT.

Bay Volunteers

Bay Volunteers is a community-led service which supports the needs of people and communities across the Lancaster District, especially those who are elderly, vulnerable, isolated and/or housebound. For these people we offer, shopping for/with someone, collecting and delivering post/parcels, collecting and delivering prescriptions, a listening call/walk, patient transport, and digital support.

The Royal British Legion Admiral Nurses

The Royal British Legion Admiral Nurses are registered nurses specialising in dementia. They provide support, information and advice to the carers and families of those living with dementia (eligibility criteria applies, if not met Admiral Nurse support can also be accessed through Dementia UK on 0800 888 6678 /

Citizens Advice North Lancashire

Citizens Advice North Lancashire is a local independent charity with offices in Lancaster and Morecambe.

Our main areas of advice are debt, benefits, housing and employment but we see many more topics in addition such as family problems, immigration, consumer issues and cost of living problems. We have 25 staff and over 50 volunteers, all of whom provide high quality advice in social welfare law. We are regulated by the Financial Conduct Authority and part of the national Citizens Advice Network.

If you can't find the answer you need, you can get advice via email at, advice over the phone free on 0808 278 7882 or you can make an appointment at one of our offices by calling 01524 400 404.

Lancaster City Council

Lancaster City Council's Home Improvement Agency provides a range of services to advise and assist people who are older or have disabilities. Our aim is to help people repair, improve and adapt their homes so that they can remain comfortable, safe and independent.

We can help with the Handyperson Scheme and Disabled Facilities Grants.

Contact us for further advice or to arrange a home visit by calling 01524 582257 or emailing us at

Join Dementia Research

The service connects registered volunteers with dementia researchers across the UK who are looking for people to join their studies.

Register your interest in dementia research by going to

Lancashire Fire and Rescue Service

LFRS offer households the opportunity to complete an assessment for a FREE Home Fire Safety Visit.

During the visit households will be given fire safety advice, a bespoke escape plan will be discussed and if required, 10yr smoke alarms will be fitted. If a household requires further support referrals can be completed to partner agencies.

More information can be found on our website:

Joseph A. Jones & Co Solicitors

Gary Rycroft & Jennifer Sammons are partners with Joseph A. Jones & Co Solicitors. They alternate attending the Hub to provide a free 'drop in' clinic to answer legal questions arising from a dementia diagnosis. Frequent issues that arise are why it is important to review & update Wills, making Lasting Powers of Attorney, Advance Care Planning, and the rules around paying for care both at home and in a care home. Solicitors are regulated and insured professionals which means detailed legal advice cannot be given at the Hub, but Gary & Jennifer will always seek to provide a general overview of the law and also signpost to where further specific advice may be obtained.

Healthwatch Lancashire

Healthwatch Lancashire are an independent organisation set up to champion the views of local people. Our goal is to make health and care services better by sharing your experiences. We want to hear about your views, needs and experiences to help Lancashire get the best possible health and care.

Lancashire Police

To provide information and copies of the Herbert Protocol.

To provide general crime prevention and safeguarding advice. This includes fraud and scam awareness information and advice.